Visitor

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2 Messages

11/13/2026 6:16 PM

Autopay Discount

Our billing was updated to a banking account but it does not look like the autopsy discount of $10 off each month was applied. Why did the discount not go into effect? it?

Oldest First
Selected Oldest First

Official Employee

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3.9K Messages

34 minutes ago

 

user_gr3cb9 When did you make the switch? Depending where you are within a bill cycle after making a change it can take up to 45 days to apply. If you were close to the end of the current billing cycle it likely wouldn't show up for another 2 cycles, but if you were close to the beginning or middle it normally shows up on the next billing. It really depends on where you were within the bill cycle you change the autopay method to checking. 

 

Visitor

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2 Messages

@XfinityEricB​, thank you for the quick response. We can keep an eye out then in the next few bill cycles.

Official Employee

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3.9K Messages

 

user_gr3cb9 Happy to help, and it shouldn't take any more than 2. Future billing should list it when it will apply to the next cycle, so you can check there. If it doesn't show being applied by the second bill at most please let us know. 

 

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