Visitor
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3 Messages
AutoPay credit missing
I signed up for Xfinity internet with the promise of a $10 monthly credit for autoPay. I have set up AutoPay for my checking account, but there is no credit on my upcoming bill. How do I get this set up for the monthly credit I was promised?
XfinityMatthew
Official Employee
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2.2K Messages
7 hours ago
The credit is automatic and requires the bank account on file, which sounds like what you set up. The discount can take up to 45 days to apply. Did you set it up immediately when you placed the new order?
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user_8e14oy
Visitor
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3 Messages
7 hours ago
Yes, they had me log on to the app and do it there. that was this week. So within 45 days it should be applied?
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