AutoPay credit missing

I signed up for Xfinity internet with the promise of a $10 monthly credit for autoPay. I have set up AutoPay for my checking account, but there is no credit on my upcoming bill. How do I get this set up for the monthly credit I was promised?

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XfinityMatthew

Official Employee

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2.2K Messages

7 hours ago

The credit is automatic and requires the bank account on file, which sounds like what you set up. The discount can take up to 45 days to apply. Did you set it up immediately when you placed the new order?

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user_8e14oy

Visitor

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3 Messages

7 hours ago

Yes, they had me log on to the app and do it there. that was this week. So within 45 days it should be applied?

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XfinityMatthew

Official Employee

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2.2K Messages

Yes it should automatically get applied then. Most likely will see it on the next billing cycle.

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7 hours ago

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user_8e14oy

Visitor

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3 Messages

OK, thanks, that piece was unclear. I will wait.

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7 hours ago

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XfinityMatthew

Official Employee

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2.2K Messages

You're welcome. If you don't see it on the next bill feel free to reach back out to us here and we can look and see what is going on.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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Customer Service

user_8e14oy

AutoPay credit missing

XfinityMatthew

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XfinityMatthew

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