phutran's profile

New Poster

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2 Messages

Sun, Jul 5, 2020 7:00 AM

autopay and ecobilling discount

I'm a long term customer and just enrolled in autopay and ecobilling for about 3 months but still don't see the $10 discount on my bill. The $10 discount supposed to show up after 45 days but it has been three months since the day i enrolled. Does this discount apply for both new customers and long term customers? 

andyross

Gold Problem Solver

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7.1K Messages

1 y ago

Me too...

New Poster

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2 Messages

1 y ago

just talked to customer service, they said that since my account was switch back to regular rate, i dont get the discount so my assumption is that you need to apply for that from the get go. My advice, have a chat with them (i got it now)

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