Visitor
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1 Message
Automatic Payment Mysteriously Stopped - and now I have a late fee and unable to talk to a rep
I have had automatic payment set up as long as I have been a Comcast/Xfinity customer. This morning we've recieved a bill that my account is overdue and a $10 late charge has been added to my balance due.
Somehow, my automatic payments were mysteriously stopped after May 2023 payment. I did not change anything. The credit card that I set up for payment is still valid and active.
I see I am not the only one this happened to. Please resolve the issue and credit my account for the late fee!
CCAshley1
Official Employee
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746 Messages
2 years ago
Hi, thank you for reaching out to Xfinity. We would love to look into your auto pay concern. Please send a direct message. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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