Automated Voice AI is infuriating

As a Network Engineer I understand. Reboot first. However, your sadistic AI takes it to a whole new level. Please include and option to just queue for a callback or wait.

I already rebooted my modem, firewall and wireless. Only thing that stays broken is Xfinity. AT&T DSL is working fine so using that. I called for help but AI makes me reset again, okay but on call back it trys to loop me into reboot again after the reboot was done  AND IT KNOWS this because it rechecked and detected my modem was up with signal. But it still asked me for restart. finally after a third call i get option to speak to someone and the its a 19- 45 min wait. I could have been queued for callback at the start of my first call while going through reboot if the averages are that long.

I have no problem waiting for a person but when I am being stuck railroaded by a machine it is a problem. Just give us an option to wait for people upfront. You can even tack on an extra 10 min if not rebooting first through your AI but just give us the option. The other small detail is, if your system can check uptime and logs then it knows if it was recently rebooted and can skip the step.