Automated system

First off I’d like to point out that I’ve made this comment already and right after I hit post I got a “error” message and had to start all over. 

Secondly, apparently Xfinity doesn’t allow you to turn off auto pay, no no it pulls the money regardless and I’ve been overdrawn by this company 3 times now, hence my call. And before you ask yes I have overdraft protection at my bank but it doesn’t count if it’s auto pay which is why I want to turn it off. 

The automated system here is a joke. I spent 5 minutes going around and around with the stupid thing trying to get to a live person because the automated system couldn’t help with auto pay. It kept saying “Sorry let’s try that again” over and over. The 100th time I asked for a live agent it said “Wait times can be long, how can the Xfinity Assistant help you.” I thought fine I’ll try it and said stop auto pay. The stupid system asked me how I wanted to make a payment, I said no turn off auto pay. The automated system then spouted this very long message about how we can’t make payments over the phone. I asked for a person yet again and the damn thing hung up on me! So I called back and sat through it all over again, thankfully this time I got an agent but why is it so hard to give us an agent? I wasted so much time trying to get one only to be told Xfinity doesn’t stop auto pay. Instead the agent removed my card from file and deferred my payment to a week from now. He promised I won’t be charged and I got an email about the deferral, however the app showed auto pay is still scheduled only for the app to crash. I swear if I’m charged and overdrawn yet again I will leave this company.