New Poster
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16 Messages
automated system [Edited]
This new automated system yall are using is the WORST automation I have ever seen.
It DEMANDS logins for everything, even when the info isnt proprietary, wasting customer time.
It is not easy to navigate at all. You have to press 10 buttons to get anywhere close to what you are calling for.
When it asks what you are calling about, it only really has 5 options and if your question doesnt fall neatly into those 5 categories, you can only sit there and spam 0 untill the machine gives up and lets you talk to a human.
There is no way to skip to a human. BIG nono.
I call only about T2 problems and billing. None of this can be helped with your automated system and you GENUINELY waste 15min of my day with your automated processes that only save XFINITY any time, effort or money. This bot wastes your customers time and ALOT of people HATE this stupid thing. I encourage everyone to spam Xfinity with these messages till they stop trying to placate us and actually DO something about this <Edit: Inflammatory> system!!!
pichii
New Poster
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16 Messages
3 years ago
That 15-20m wasted is BEFORE a tech can actually respond and begin troubleshooting processes making a 20min or so call take 45-1hr. This is INSANE.
Most of the time, the automation takes more time than talking with a REP. This decision was made for xfinity and NOT customers at all. From inception to implementation, [Edited: "Inflammatory"]
How much time is xfinity reps wasting transfering calls to where they need to go? I bet if yall look at that statistic, youll start to see proof in the pudding.
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