Visitor
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1 Message
Automated system doesnt work
Tried calling about getting a second account for a different address and the system got to the point to when I call it refuses to connect me to anyone. Ive been a customer since 2017. This has turned into a joke
XfinityJohnG
Official Employee
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2.6K Messages
4 hours ago
Thank you for reaching out to our team here. I will be happy to set up that second service from here for you. Can you send me a direct message with the full name and complete address for your current service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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