Automated Message Ineligible for Outage Credit

I experienced a service outage nearly all day on October 28, 2026. I've attempted to request an outage credit through your automated system, but it keeps sending me in circles. I'd like a representative to review the outage and apply an appropriate credit to my account.

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XfinityAngie

Official Employee

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3.1K Messages

29 minutes ago

user_da08qz, thanks so much for reaching out to us through the Xfinity Forums. I am sorry to hear you've had service interruptions. I would be happy to take a look at your account and see what I can do to help.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_da08qz

Automated Message Ineligible for Outage Credit

XfinityAngie

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