Automated Attendant

I just had another terrible experience with Xfinity phone attendant.  I have been a customer for years and for the past 10 years I have always avoided calling into the automated attendant.  Today I had an issue to deal with on billing and started a chat session on my laptop in my browser, that was ok but ended with them telling me to call into the 800 number.  I then spent about 10 minutes asking for a live operator while the automated attendant kept trying to get me to text or chat online with a customer service representative.  The attendant did EVERYTHING possible to avoid me talking to a human which is what I needed to do.  When I finally got through the representative did help me but offered me no comfort for the pain I had gone through with the automated attendant.  In this day and age we should as customers be able to easily speak to someone at Xfinity, that's part of normal customer service.  I have worked in technology since 1989, I know what I need and who or what can help me.  Please revamp this system, bring back the ability to dial 0 to get to an operator, this is rediculous.