1 Message
Auto pay
I have been with xfinity for long time and everything ok untill xfinity charged almost $600 and when I was able to speak to someone (terrible process to bypass auto system)Xfinity was not able to explain any reason why I was charged almost $600 . Xfinity suggested I call my bank and dispute which I did and that also requires getting a new card number.
Now xfinity is saying I no longer can use credit card as form of payment but my only option is using checking account.
I do not want to use checking account because if Xfinity makes the same Error getting a new checking account number means all direct deposit payments will need to be updated.
I work in banking industry 18 years I am well aware of process.
I want logical reason from Xfinity why I am no longer eligible to use credit card as form of payment as my history with Xfinity should reflect my payment was auto pay on card till Xfinity made a Error and xfinity does not have any explanation for that.
XfinityMarcos
Official Employee
•
2.3K Messages
1 year ago
Hello user_9hu80x, I manage the payments and bills in my home too, so I can understand how important this is to you. I'd love to work with you and help shed some light on your billing and payment method concerns. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0