kewpy's profile

Frequent Visitor


10 Messages

Thu, Nov 12, 2020 5:00 AM

Auto Pay pulled incorrect amount last month

I've been on Auto Pay for quite a while now and it's always worked just fine (Keeps me from paying bill late, which is always good!), however, last month, it left a small balance and I was wondering why.


Can someone look at my account to see if there is a problem with the Auto Pay? I'd hate to see the billing get confused or messed up, even though the shortage was only a small amount.


I was also wondering if there was any oppertunity to save any money on the bill going forward, perhaps with a new plan and/or a 2 year contract. 




Official Employee


6.7K Messages

7 m ago

Hi kewpy. Welcome to the Xfinity Forums and thank you for posting. I can assist with reviewing your account and that small amount you seen. I can also assist with reviewing the available offers, to see if there is any lower cost options. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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