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user_f34225
1st Topic

Visitor

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7 Messages

Thursday, September 25th, 2025

auto damage

Our car was damaged by an xfinity van while on our property. I believe the tech. is a contractor. Please let me know how to file a claim for repair. Thank you.

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4 hours ago

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XfinityGabriel

Official Employee

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2.6K Messages

7 hours ago

 

user_f34225, Hi there! Thanks for taking the time out of your Thursday to reach out to XFINITY. As someone whose car was damaged by another vehicle before, I can certainly understand the importance of filing a claim for this repair. You've reached the right place. Our team of experts is dedicated to resolving damage concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_f34225

Visitor

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7 Messages

I sent a message but don't know if I did it in the correct area. Please advise. I don't see anything labeled "Direct message".

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6 hours ago

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XfinityChristy

Official Employee

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2.4K Messages

Hello, no I am sorry, but I don't see a direct message attached to this public post. Let's try again, to get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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user_f34225

Visitor

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7 Messages

Okay, will do. Thank you

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4 hours ago

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user_f34225

Visitor

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7 Messages

I see: I have to type "Xfinity Support", which I didn't realize. Thanks

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4 hours ago

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