Visitor
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3 Messages
Augusta Ga no service since 9/27/24
I am highly DISAPPOINTED with this company's response to it's customers and to this outage. We have received nothing but pushed back dates. I have seen no xfinity trucks, cars, nor people nowhere in the Augusta Ga community where I live working to restore service. You all have given your customers no viable options. Just like you all want timely payment, we deserve timely service.
Actively seeking a better solution
EG
Expert
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106.5K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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508 Messages
4 days ago
Hello @user_dce3aa we would be happy to check for any updates.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_5541c2
Visitor
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4 Messages
3 days ago
I totally agree. Still waiting in [Edited: Personal Information] community Grovetown GA. No internet phone or tv since 8/27/24!
(edited)
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user_5541c2
Visitor
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4 Messages
3 days ago
In previous post I meant 9/27/24 NOT 8/27/24
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user_s2inyq
2 Messages
1 day ago
What makes this worse is in many places Xfinity is the only provider available. If I had something else to switch to I would. I have been a customer since 2005. Like many others pay on time. Common Sense tells you restoration was gonna take time but a going on a month for a company as large as Xfinity no. Doesn't make sense. All I want to know is where do I pause service till restoration. The dates are bs for sure. I don't want to be billed for services Im not getting---Can't get anyone on the phone---can't work with Xfinity Assistant---can't get a call back--can't get thru. Just can't with Xfinity!!!!
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krustykai
1 Message
22 hours ago
also from Augusta, still with no Wi-Fi as of oct 14th, while friends down the road with a different provider got their wifi back a day or 2 after their power came back. Xfinity has offered us no help whatsoever, had to fight with the ai customer service to reach a person, only for them to spew the same [Edited: language] the ai said. even signed up for text alerts regarding update to the Wi-Fi returning, absolutely nothing has been said. this is utterly ridiculous and at this point just feels like they want to get away with not providing us the service we pay for, while STILL charging us the same rate. I hate that I'm forced to use this [Edited: Language] provider because of the area I'm in, I wish we could get different providers. Xfinity needs to fix their [Edited: Language] n stop [Edited: Language] us.
(edited)
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