Augusta Ga no service since 9/27/24

@user_s2inyq​ 

Did you receive any communication from xfinity about a credit to your account. If not send request to xfinity support. They did an "anticipated credit date" on my account and sure enough they missed it,... and I surely am asking for it to be recalculated. I am actively seeking an alternative to this service provider. They dropped the ball on this... why can't they admit it?

@krustykai​ be sure to use this platform to contact xfinity support concerning a credit for your account. They credited my account but they did it with an anticipated date of activation which they still missed. And of course I'm asking for that to be recalculated. Good luck.

Hello krustykai thank you so much for taking the time and letting your experience be heard here on our Forums. We are working as quickly, efficiently, and safely as possible to restore services in Georgia and other states affected by Helene and Milton.  As of now, we have an estimated general timeline of full-service restoration to the area by October 24th.  

Restoration Timeline

Estimated Predominately Restored Date of October 17:

Appling, GA
Elberton, GA
Harlem, GA
Hartwell, GA
Louisville, GA
Newberry, SC
North Augusta, SC
Pine Hill, GA
Thomson, GA
Waynesboro, GA
Windsor Spring, GA

Estimated Predominately Restored Date of October 24:

Aiken, SC
Augusta, GA
Martinez, GA

As these are estimates, this timeline can be moved up or pushed back depending on ground conditions. 

Not trying to sound entitled and generally curious but why isn't the city being prioritized before the small towns? You'd think it'd make sense to handle the majority of the people hit in the city areas over small towns like thomson or Appling. I can't understand the logic other than it's easier for xfinity to set those lines up? Than again, I've seen att and wow out setting up lines in augusta but I've only seen xfinity once or twice not doing much but sitting in parking lots doing nothing. I can't figure out why some of my neighbors have internet and the rest of us are twiddling our thumbs waiting only to find out we are gonna get delayed again. 

@user_q1u3st​ I agree. It sounds like they’re trying to kick the problem down the road as far as possible while trying to brag about restoring service to smaller towns full of suburb dwellers.

I decided to set an appointment since the Xfinity app seems to flip flop about whether or not there’s an outage in the area. You might have to go ahead and schedule something.

Tried that and they cancelled both appts with no warning. Xfinity sucks

RJay305 thank you for using the Xfinity Community Forums page. I know how important working service is as I rely on the connection daily. In fact, I'm relying on it currently to send this message. One thing I will mention is that while service can sometimes be restored temporarily, this does not mean our technicians have completely ceased working on a long term resolution. So you can have what appears to be a fix but turns out was only a temporary solution that needed further adjustment by our technicians and engineers. 

We're sorry to hear that your appointment has been canceled. We can definitely get that scheduled for you here and make sure that is fully resolved for you. 

In the meantime we do recommend to also continue checking for available hotspots.  You can visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots. All open hotspots, both indoor and outdoor, will appear on the map.  

To send a direct message here for an appointment: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it