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user_ywt4lt
1st Topic

Visitor

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3 Messages

Tuesday, February 10th, 2026 8:25 AM

ATTENTION: REFUND REQUEST - TICKET

​I am formally requesting a refund of $1,330 for unauthorized charges.

​Issue Summary:

  • ​Legitimate Account: <EDIT: Removed Personal Information> - Paid in full.
  • ​Unauthorized Account: Created by store agent under <EDIT: Removed Personal Information>.
  • ​Charges: $1,210 was charged to the unauthorized account through Jan 9, plus a new unauthorized charge of $120 on Feb 10, 2026, despite the account being closed.
  • ​Reference Ticket: <EDIT: Removed Personal Information>.

​I have been double-billed for 4 months. I request an immediate reversal of these funds to my original payment method.

Question

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Updated 

4 months ago

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XfinityKei

Official Employee

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2.5K Messages

5 months ago

@user_ywt4lt You've come to the right team for help. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_ywt4lt

Visitor

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3 Messages

No person has been able to solve my problem

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5 months ago

0

user_37krk1

Visitor

 • 

1 Message

4 months ago

Made 2 payments for 138.00 this month would like a refund to my debit account

3

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XfinityJosephA

Official Employee

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2.3K Messages

Hello, how are you @user_37krk1? Did the double payment result in a credit balance? To take steps to process a refund you would need to have a negative balance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_ywt4lt

Visitor

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3 Messages

No

They keep inquiring and keep investigating.Long call but to no avail yet. They have disabled my chat as well so I can't chat with live agent

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4 months ago

0

XfinityJamesC

Official Employee

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3K Messages

Greetings again, @user_ywt4lt! I'm sorry to hear this has not been resolved yet. Our team is available 7 days a week to provide help, and you can connect with us here by sending a private message to "Xfinity Support". Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 months ago

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