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user_r7vbyk
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Tuesday, March 18th, 2025

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ATTENTION COMCAST-XFINITY: You have stolen another Purchased HD MOVIE from us AGAIN, FORTH OCCURANCE!!

Dear Comcast Xfinity
 
AS OF MARCH 06, 2025 – ANOTHER MOVIE WAS STOLEN FROM US (TAKEN 3)
 
It this becoming habit stealing our movies. This is the fourth occurrence that this has happened to us. Our trust in Comcast Xfinity is wearing very thin. Do we have to keep a watch out to make sure more movies are not going to be stolen? Just saying. Emoji
 
We finally got back after a month the three other movies you stole from us several months ago. It took about two months to restore them. 
 
We now have a total of 202 movies and we noticed a few days ago, we only have 201. We searched and we noticed our TAKEN 3 was missing. When we tried to watch it, and it says we need to subscribe to the channel and it shows it is a SD and NOT a HD movie. 
 
We have proof (see below & attached) we have purchased it on TUESDAY NOVEMBER 14, 2023. What it heck is going on over there at Comcast Xfinity. Is it now customary to steal your customer’s movies that was purchased? I am sure others are having the same issues.
 
We would appreciate that this will NOT be an ongoing occurrence. 

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7 months ago

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XfinityRichard

Official Employee

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2.5K Messages

7 months ago

Hi there, @user_r7vbyk ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience regarding your missing movies. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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