2 Messages
Attempting to upgrade internet from Gigabit Extra to X2 - Customer Service Loop
xfinity.com/changeservice redirects me to [Edited: "Invalid Link"]
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Accepted Solution
XfinityThomasC
Official Employee
•
1.9K Messages
12 days ago
Hello, @g1no23
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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