Visitor
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5 Messages
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat and phone and both are claiming the deal I had in my cart is unavailable to them. I am just trying to adjust my services to better fit my families needs and no one at this company ever helps. I am a 10+ year diamond tier member (whatever that is worth). It should not be this hard to modify my plan. Our entire 400+ home neighborhood gets fiber in just a few months and they are going to lose a massive customer base unless there is some value added.
Accepted Solution
user_gldbgl
Visitor
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5 Messages
6 hours ago
Xfinity Corporate was able to give a $10/month discount for a year which helped. The 2 gig 5 year price lock promotion on the website could not be found on their end and was likely a new customer discount only which would require cancelling services for 3 months to come back and receive that price. Not super thrilled with the result but some money back per month is better than none! Will keep trying now and again.
1
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XfinityBillie
Official Employee
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4.2K Messages
2 days ago
4
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