Visitor
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1 Message
Attempting to Cancel Service with No Luck
I went into the xfinity store on Monday and returned my modem and asked to have service canceled. I was given a slip of paper and told my service was canceled. I received an email today saying my order changes were confirmed - in the email, there had been zero changes. I went back to the store today and was told that the reason they hadn't canceled my service was because the system had been down. They said I would have to call to cancel. When calling the number I was given it won't recognize anything I say when it asks what I want to disconnect and I say internet - it just keeps asking if I want it to repeat the options (although it doesn't actually give me any options). I am posting here so I can hopefully send a direct message and get this resolved. Thanks!
XfinitySean
Official Employee
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92 Messages
3 hours ago
Hi there user_tbaxo9! We appreciate you reaching out through our community forums! I apologize that you weren't able to get your account disconnected. You definitely came to the right place for help! Please send us a direct message with your full name, name on the account (if different), and services address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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