thelownage's profile

Regular Visitor

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3 Messages

Sun, Sep 13, 2020 11:00 AM

Attempting to add Unlimited Data gives "Temporarily Unavailable" Error

I'm going to the http://xfinity.com/buy/plan/checkout/XFINUDAT link that's included in the "Can I Get Unlimited Data?" article, and it gives an error that the product I'm interested in is temporarily unavailable. (xFi Complete has hardware comitments I'm not ready to make)

 

Other posts have suggested getting in contact with the XFinity chat, so I tried the 'Chat with XFinity' option to use the automated XFinity Asssistant with no luck, and I'm not seeing any other chat options. 

 

Some older posts have suggested directly messaging Comcast Representatives, but most of those are followed up with comments from others that it's not the right way to get ahold of them and was causing an unnecesary backlog.

 

I'm looking for any other suggestions on how I can go about getting Unlimited Data added now.

Responses

Again

Expert

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25.6K Messages

8 m ago

@thelownage 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmira

Official Employee

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2.3K Messages

8 m ago

Hello @thelownage, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and for your interest in adding unlimited data. I do apologize for the troubles you have experienced thus far with trying to get it added. I would love to assist you with adding unlimited data to your account and being of any other assistance needed as well. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

8 m ago

I sent the private message around 1-2 hours after it was requested. Is there anything else I should be doing to help speed up the process?
ComcastAmira

Official Employee

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2.3K Messages

8 m ago

@thelownage, I have responded to your private message and look forward to hearing back from you! Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

8 m ago

@ComcastAmira thank you for getting me setup with unlimited data, however there appears to be a new issue that cropped up on my bill related to data. I wasn't sure if I should simply reply on the private message or add a note here.

Before receiving the unlimited data, I had a notice on xfinity.com/usagemeter indicating that I had 1 month remaining of credit for data overages. Now that I've been moved to the Unlimited Data option and received my next bill, it's suddenly including a One-Time charge for the maximum amount of data overage for the month of August.
ComcastAmira

Official Employee

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2.3K Messages

8 m ago

Hi @thelownage, thanks for reaching back out and letting me know this. I would definitely like to take a further look into this on my end. Yes, if you could please send me another private message, I would be delighted to assist you. Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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