1 Message

Thu, May 13, 2021 10:36 PM

Attempted to change internet plan but no confirmation email

Hi, my internet plan price had been raised so I went to get a different one. I got the screen that says the purchase went through, and I think I saw my modem restart, but when I look at billing, I'm still being charged the original amount. Did the change even go through? How do I confirm it? 

Thank you for your time. 


Accepted Solution

Official Employee


2.7K Messages

1 m ago

Hello, @coley2021! Thanks for taking the time to reach out to us here for support.

When a customer changes services, you usually won't see the update on your bill until the next bill prints. This is because we bill a month in advance. You can find your print date at the upper right corner of your most recent bill. 


If you would like, we would be more than happy to review your billing history on our end as well to confirm any changes. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 


To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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