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Visitor

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1 Message

Monday, March 27th, 2023 9:26 PM

Closed

Attempted Phone Scam

My wife received a voicemail stating Comcast/Xfinity was offering a 50% discount on our service. I was very suspicious from the outset but wanted to see how it worked. It was the same scam reported in other posts where you pre-pay for so many months of service and get a 3 year fixed rate on your service. The six month payment must be made using Target gift card. Be careful everyone, it is a very well run scam. The introductory recording sounds just like the intro music and announcements on the actual Comcast/Xfinity telephone lines. The person I spoke with was also very convincing. The problem I have, and would like an Xfinity official to address, is the scammer had my next bill's correct amount. How did they get that information? I certainly didn't give it out.

Expert

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31.4K Messages

2 years ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!
 

Visitor

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5 Messages

2 years ago

I believe it's an employee of Comcast/Xfinity. The scammer knew my all my Comcast/Xfinity information including name, phone number, and monthly bill amount. I never gave them any info about me. Or else Comcast/Xfinity has been hacked

Visitor

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5 Messages

@bigbug​ once I realized that this was a scam I said that I would make a decision on my account when my subscription expired. I forgot to add my credit card that I had on file with Xfinity was charged $400 which I’m in the process of getting taken off of my credit card and returned from Xfinity.

Problem Solver

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909 Messages

Hello, @bigbug. We want to ensure your account is secured after what's happened. I recommend reaching out to our Customer Security Assurance Team at 

1-888-565-4329. They're be able to ensure no other changes were made to your account and secure your online account as well. 

I no longer work for Comcast.

Expert

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31.4K Messages

@bigbug​ 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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1 Message

2 years ago

I, too, received this call today but recognized it as a scam.

19 Messages

2 years ago

This also happened to me.. HOW did they know the payment amount without receiving ANY information??? These scammers also went into my account and changed the payment method from my credit card to a bank account using my phone number.

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