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user_945238
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4 Messages

02/14/2024 5:00 PM

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Attempt to change my password.

I received an automated call from Comcast  1-779-933-050 stating that someone had attempted to change my account password.  Is this really comcast?

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3 years ago

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XfinityPaula

Official Employee

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2.4K Messages

3 years ago

@user_945238 Hi there! Thanks for reporting this to us and for being cautious! If a password is changed on your account you would have received an email stating that it was changed. I'm not aware of an automated call ever processing for password changes. I would not call that number back as it is not known to me. Automated calls would populate with 1-800-Xfinity or 1-800-Comcast. 

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user_945238

Visitor

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4 Messages

thank you, Paula 

thank you, Paula 

3 years ago

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XfinityPaula

Official Employee

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2.4K Messages

@user_945238 You are very welcome! In case there is anything funny going on I recommend setting up two-step verification on your account. That way if anyone is trying to access your account you will receive a code to validate by text or email. I have it enabled on all of my accounts. 

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3 years ago

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