Visitor
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1 Message
Attempt to Cancel Xfinity Service
Hello,
I’ve been trying to cancel my service for the past month but haven’t been able to get it resolved.
Before leaving the U.S., I scheduled a callback to cancel my service, but I never received a call from Xfinity. I also tried cancelling through the Xfinity Assistant and chatting with an agent, but I was unable to reach anyone who could help.
I am now out of the country and no longer have a U.S. phone number, so I can’t schedule a callback. At this point, I just need my service cancelled as soon as possible.
Thank you.
XfinityMatthew
Official Employee
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1.6K Messages
7 hours ago
Hello @CaulCod We appreciate you reaching out. I'm sorry this was not taken care of sooner. Please send us a direct message with your full name and the service address and we will get you all taken care of.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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