Steil12's profile

Regular Visitor


5 Messages

Sat, Jul 23, 2022 2:21 AM

At&t are installing fiber and they broke my line

How can I not have to wait 5 days for a fix. Your scheduler told me Wednesday. How can I get a guy here while the company responsible is still working.

Accepted Solution

Official Employee


530 Messages

5 months ago

@Steil12 Thank you for reaching out and bringing this to our attention. I can understand how this is truly frustrating. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it





96.9K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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