Regular Visitor
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5 Messages
At&t are installing fiber and they broke my line
How can I not have to wait 5 days for a fix. Your scheduler told me Wednesday. How can I get a guy here while the company responsible is still working.
Regular Visitor
•
5 Messages
How can I not have to wait 5 days for a fix. Your scheduler told me Wednesday. How can I get a guy here while the company responsible is still working.
Accepted Solution
XfinityTimothyA
Official Employee
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530 Messages
5 months ago
@Steil12 Thank you for reaching out and bringing this to our attention. I can understand how this is truly frustrating. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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96.9K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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