Skip to main content

    Support

    Offers

gershomatl's profile
gershomatl
20th Anniversary celebration
1st Topic

Visitor

 • 

1 Message

Wednesday, June 28th, 2023 11:33 PM

Closed

Atlanta outage

Does anyone have an update for outage in 30329. Wifi has been down 3 days and there's no way to get to a rep. The app just says outage. This is really frustrating for those of us who work remotely.

Question

 • 

Updated 

2 years ago

77

1

0

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Hi there! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I work from home as well, so I understand your concerns and frustration. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

forum icon

New to the Community?

Start Here