Visitor
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2 Messages
Assistant Doesn't Work
I have been trying to get to speak to an agent via the web assistant for over 30 minutes now...it just tells me "On it" "Got it" or "Let me look into that" and nothing happens...my bill has a charge that was supposed to be removed last month...they didnt remove it...now im being charged for it again...not only that but my promotion deal that i am supposed to be receiving isnt getting the credit its supposed to and i cant get ahold of a single person to speak to them about it...your AI system [Edited: "Language"]...no one is doing their job...i was told i would get a call back to fix everything almost 2 weeks ago within a few days and HERE WE ARE!! still no one calling me or actually fixing the problem
XfinityDena
Official Employee
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4.4K Messages
5 days ago
@user_27377a
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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