Assistant does NOT work, or solve problem.

Try to log in.
I want to UPGRADE my internet plan. UPGRADE as in more money for Xfinity.
First block. Some times I get access denied.
Tried other things and got the same thing.
Logged in. Assistant keeps asking me the same question. Manage my account. Access denied.
So how can I possibly UPGRADE my internet account?
[Edited: "Personal Information"]

Responses

XfinityMatthew

Official Employee

•

417 Messages

8 hours ago

Hello user_wally14 I apologize that the assistant was unable to help you with the upgrade. My team and I would be happy to assist you with the changes you want to make. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

2

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user_wally14

Visitor

•

7 Messages

@XfinityMatthew This is MORE THAN hilarious. I got a text discussion from someone at xfinity. Long story short the message said that NONE of Xfinity packages are bundled with Netflix.
Mentioned it to my wife when she got home.
She has an email from Xfinity showing the packages that they have that ARE bundled with Netflix.
You folks are only showing how you need coordination/leadership in your group.
Getting a bundle elsewhere. Lost profits for Xfinity.
35 years in sales. The most laughable customer service I've ever interacted with.

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8 hours ago

0

XfinityLinda

Official Employee

•

1.9K Messages

@user_wally14 We appreciate your feedback. Let us know by Direct Message if you still need assistance with your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

0

Customer Service

user_wally14

Assistant does NOT work, or solve problem.

XfinityMatthew

user_wally14

XfinityLinda

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