Assistant and Customer Service Phone Support

A [Edited: "Profanity"] payment arrangement. That is it. Bye.

user_cuar5y Very sorry for the frustrating experience. Has there been a previously missed payment arrangement? There is only one payment arrangement able to be setup on a past due balance. If that arrangement is missed there is unfortunately no additional options to extend the past due keeping the services active. 

You don’t seem to understand the problem. I don’t even qualify for one because my balance is below $25. I’ll post it here for you to review:

“I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.”

user_cuar5y There is truly no set balance limit for a payment arrangement. We are happy to help investigate this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

There is no direct message icon.