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user_gpe05u
1st Topic

Visitor

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2 Messages

Friday, June 27th, 2025 5:06 PM

Assistance with Security System

I need to speak with an agent to assist with replacing our security system that we had with Xfinity.  It’s terrible that we are paying $9.95 each month for something that is not working because Xfinity decided to no longer use this service.  Agree with everyone’s comment that this organization should hire people who care about customers because your current customer service manager is not meeting expectations.  Please call me at [Edited: "Personal Information"] to discuss. Thanks.

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Updated 

21 hours ago

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XfinityRaf

Official Employee

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1.1K Messages

11 days ago

Good morning @user_gpe05u, and thank you for reporting your home security issue to us today. Can you elaborate some more on what the exact issue is that you are encountering? 

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user_gpe05u

Visitor

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2 Messages

Hello, apparently the security system on our home is no longer supported.  I am receiving a monthly charge on my bill until the equipment is returned.  Why wasn’t a box sent for the equipment especially since Xfinity decided to no longer supported this system?  Please call me to discuss. 

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22 hours ago

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XfinityRichard

Official Employee

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2.1K Messages

Hi there, @user_gpe05u ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to look into your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 hours ago

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