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user_x4cj2g
1st Topic

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Saturday, October 26th, 2024 5:42 PM

Assistance with Moving Internet Service

I am planning to move to my new apartment, but the new address is being recognized as a business address. What should I do to transfer my internet service?

Thank you for your assistance.

Question

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Updated 

13 days ago

29

1

0

XfinityRaul

Official Employee

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1.9K Messages

6 months ago

Hello, @user_x4cj2g. Thank you for making us aware your address is being recognized as a business. I would be more than happy to help get that updated so that we can then activate your residential account.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_nd94p7

1 Message

Moving and would like my internet service set up at new location 

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14 days ago

0

XfinityChristy

Official Employee

 • 

1.9K Messages

 

Hi there, user_nd94p7! Congratulations on your upcoming move! That's such an exciting time, even though it can be a bit hectic. I'm so happy you reached out to us here on the Xfinity Community Forums, and I'd absolutely love to help you cross one thing off that moving to-do list!

 

Let's get your Xfinity services transferred smoothly to your new place. To get started, could you please send me a direct message with your name, your current address, and your new address? I'm looking forward to helping you get settled in!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
 

 

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13 days ago

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