Visitor

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2 Messages

Wednesday, April 8th, 2026 5:05 PM

Assistance with BURYING CABLE between TWO UTILITY POLES

We are under contract to purchase a lot and are in the very time-sensitive feasibility study phase.  It is essential to talk with Xfinity about IF cable lines can be BURIED BETWEEN TWO UTILITY POLES and the approximate COST.  I have detailed information and photos to explain exact needs, but cannot find connect with anyone at Xfinity through the auto/bot route. Note this is NOT a request to bury the cable from utility pole to the house (that will come later once the house is built), but burying the cable between the two closest utility poles.  Thank you in advance for any help!!

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Official Employee

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4.2K Messages

4 hours ago

Thank you for reaching out @user_3mae8r To confirm you have a home already on the property and the location has a legal address?

Visitor

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2 Messages

Yes, the location has a legal address but is a vacant, undeveloped lot that we will build a house on in the future.  The cables - that we are inquiring about being buried - run right in front of the property.   I have map with lot lines and photos of the overhead power and cable lines if helpful.

Official Employee

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2.1K Messages

 

user_3mae8r Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and address. Let me know if you have any questions. 

 

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