Visitor
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1 Message
Assistance with Bulk Account Hardware Upgrade and Billing Audit (Holly Creek)
Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items:
- Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base).
- Opening an Equipment Research Ticket for my mother's separate account to resolve billing for 'ghost' devices that are not in her possession.
Can an Official Employee please reply so I can provide the account details and MAC addresses via Direct Message?
XfinityJohnG
Official Employee
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2.4K Messages
2 hours ago
Thank you for reaching out to our team. I will be happy to look into both of those requests for you from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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