Visitor

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1 Message

Tuesday, June 30th, 2026 9:35 PM

Assistance Request

I need help with corporate customer service communications. Can I please get DM enabled?

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Selected Oldest First

Official Employee

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1K Messages

7 hours ago

Hello @user_81b644 we would be happy to help, 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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