Assistance Needed- Forgot Password to Gateway Admin

Hi there, @user_jzka0v ! I hope you're having a wonderful weekend, and thank you for your time today. 😊 Each replacement gateway/router is considered a completely new piece of equipment, so any custom WiFi settings from your previous device, including your personalized network name and password, will not transfer over automatically. To connect your devices, you'll need to use the default WiFi network name (SSID) and password printed on the sticker located on the new gateway. Once you're connected, you can use the Xfinity app to customize your WiFi name and password again, if you'd like. If you run into any issues getting connected, please let us know. We're here to help! 💙

That's all good and well.  I want to access my gateway router though with the admin and password.  It's not recognizing any password I've tried.

I'm sorry @user_jzka0v for the trouble you are having. If you're unable to log in to your router's admin page, the administrator password may have been changed from the factory default, or it may be different from your WiFi password.

Here are a couple of steps you can try:

1. Check the Default Credentials
Look for the sticker on the router or gateway itself. The username is often "admin", and the password may be listed as "Admin Password" or "Device Password."

2. Perform a Factory Reset

If the default credentials don't work, you'll likely need to reset the gateway to its factory settings. Locate the small recessed Reset button on the back or bottom of the device. Using a paperclip or similar object, press and hold the button for approximately 10–30 seconds, or until the gateway's lights begin flashing and the device restarts. Once the gateway has fully rebooted, you can log in using the factory default credentials printed on the device label. Please note: A factory reset will erase any custom settings, including your personalized WiFi network name, password, port forwarding rules, and other configuration changes.