Assistance in changing my plan - chat is hopeless....
Hello Customer Service,
I need help in adjusting my plan to suit my current situation. I tried using Chat but they never replied after the initial come-on message. I suspect that they are juggling multiple chat windows and working from a strict script and, as a long time customer and a Program Manager of Customer Service Programs for my own company, this is not going to work for me.
I either need to lower my bill substantially or have you roll a truck to collect your equipment.
Thank you in advance for your time and effort.