Anon1362175's profile

Regular Visitor


4 Messages

Wed, Dec 30, 2020 12:00 PM

Assistance in changing my plan - chat is hopeless....

Hello Customer Service,


I need help in adjusting my plan to suit my current situation. I tried using Chat but they never replied after the initial come-on message. I suspect that they are juggling multiple chat windows and working from a strict script and, as a long time customer and a Program Manager of Customer Service Programs for my own company, this is not going to work for me. 


I either need to lower my bill substantially or have you roll a truck to collect your equipment.


Thank you in advance for your time and effort.


Anthony W.


Regular Visitor


10 Messages

6 m ago

Chat is hopeless??  Heck, try getting a live person on the phone.. LOL...


Official Employee


6.1K Messages

6 m ago

Hi @Anon1362175, we appreciate you for posting to the Xfinity Forum. I can understand why that would be frustrating. Our volume has been extremely high in recent months, so we appreciate your patience while trying to get ahold of someone who can help. If you wish to speak with an agent over the phone, it's best to call in to the call center. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. I've had the chance to review and reply to your private message and would like to help, however, I can. Please reply at your earliest convenience, and we can discuss options that would help lower your rate.

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