Visitor
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1 Message
Assist
Live agent I need to speak to live agent they suppose to have extended my payment date but my service is suspended
Visitor
•
1 Message
Live agent I need to speak to live agent they suppose to have extended my payment date but my service is suspended
XfinityEmilyB
Official Employee
•
2.1K Messages
10 days ago
@user_p4vc6f Welcome to our community forum! Thank you for reaching out so we can answer all your questions about a payment extension. I rely on my service every day, so I'd be upset if my connection was suspended, and I apologize for the inconvenience it caused. While certain employees have the ability to schedule a future-dated payment, all payment arrangements and flexible payment options are handled online through your customer profile.
You can find detailed instructions to set up flexible payment options here.
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