Visitor
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2 Messages
Asking for return of equipment I do not have
I closed my account/ended service and Xfinity is asking for me to return equipment I never had, as I owned my old router and modem, or be charged. There is no listed way for me to contact someone about this, how do i resolve this issue?
XfinityBradM
Official Employee
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1.5K Messages
5 hours ago
@user_74hye4 Our team can dive into the closed account and provide you with options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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