Visitor
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1 Message
Asking for a cerdit cand number for down loading the FitBit watch
I have a big problem with this becacuse each time I try to load the FiBit App I get a bill on my cerdit card. Then I have to get a new cerdit card!!!!!!!!!! We should have to fill any thing. I have to change my cerdit card 5 time because i see thing that are certil to my card. Plus I could not down load the app. I am going to take the fitbit watch watch back because of the problem
XfinitySeth
Official Employee
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241 Messages
6 hours ago
Hello there user_rzept4! I appreciate you taking the time to let us know about your concerns in our community forum, and am happy to help in any way I can 👍
Xfinity is not directly affiliated with Fitbit nor do we handle billing for third-party apps accessed through a smartphone or smartwatch such as Fitbit. If you are being prompted for a credit card number after downloading any specific app, that would be based on the processes and polices of the app manufacturer themselves, in this case Fitbit. I would recommend verifying the app you're downloading and ensuring you carefully go over what exactly your payment information is being requested for upon downloading the app.
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