Asked to return equipment, despite earlier confirmation that there's no need to

Hi support,

I cancelled Xfinity as I moved out from my apartment. When I went to Xfinity Store to cancel it, I explained that Xfinity equipments were already pre-installed in the apartment, and got a confirmation that there's no need to return anything, and I was all set.

After moving out, I received an email from returns@completerecoverycorp.com asking me to return Xfinity equipments, so now I'm very confused. Any help would be appreciated.

Thanks!

P.S., my latest bill also indicates that Xfinity will reach out to me for a refund, but I haven't received any email about this. I also couldn't change my address (which is no longer valid). So I would appreciate help on this as well.

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XfinityBillie

Official Employee

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4.4K Messages

6 hours ago

sorawee Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely look into the concern regarding any equipment that may need to be returned, as well as the refund you are referencing. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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sorawee

Asked to return equipment, despite earlier confirmation that there's no need to

XfinityBillie

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