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user_fb5bc4
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Tuesday, May 20th, 2025 4:57 PM

Asked to Enter Alternate Email [Edited]

I was asked to enter an alternate email address to get a passcode.  I no longer have access to that other email address, can I please have help to get that changed? 

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1 day ago

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XfinityBrianH

Official Employee

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1.3K Messages

1 day ago

 

user_fb5bc4 Thank you for reaching out tou s here today with your questions! You can find instructions for updating your preferred email addresses at the following link https://www.xfinity.com/support/articles/add-modify-alternate-email-address. Please let me know if that does not resolve the issue for you. 

 

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