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user_wwz7rf
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09/15/2026 12:50 AM

Asked for delayed shipment, got two shipments immediately

I recently signed up for Xfinity internet service for my vacation home which is 3 hours away. I won't be there for another month. There used to be an option to delay shipment of equipment, but there wasn't one when I signed up. I immediately called support and they said they would cancel the order and send out the new order in a month. Instead, I got two orders delivered within two days. I don't plan to be there to activate this service until mid-October, so I want to make sure I'm not billed for this service until then.

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1 hour ago

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XfinitySean

Official Employee

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998 Messages

1 hour ago

Hi user_wwz7rf, thanks for reaching out here on the community forums! It's exciting to hear that your starting up services at your vacation home, but I'm sorry that you're running into issues with the equipment getting there before you. We'd be more than happy to look over the account to make sure you aren't subject to any charges until your requested start date! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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