Asked for Assistance via Live Chat - had my Device's Internet Paused

I asked to have an issue remedied where I was converted from an employee to a normal customer, where I lost functionality in my plan and I wanted to re-add things/have some charges disputed.

I was chatting with Deepak, he said he would get his supervisor, and then they paused my device. I have screenshots and a video of it taking place. Now that I've unpaused my device Deepak hasn't responded back to me, even though we haven't lost connection.

I think it's bad business when a customer is asking for a remedy to a problem and customer service's action is to "create an issue" so that they don't have to help someone. 

Again, customer service paused my internet during a live chat session.