MarquisC's profile

New Poster

 • 

1 Message

Wed, Dec 16, 2020 12:00 PM

Asked for Assistance via Live Chat - had my Device's Internet Paused

I asked to have an issue remedied where I was converted from an employee to a normal customer, where I lost functionality in my plan and I wanted to re-add things/have some charges disputed.

I was chatting with Deepak, he said he would get his supervisor, and then they paused my device. I have screenshots and a video of it taking place. Now that I've unpaused my device Deepak hasn't responded back to me, even though we haven't lost connection.


I think it's bad business when a customer is asking for a remedy to a problem and customer service's action is to "create an issue" so that they don't have to help someone. 

Again, customer service paused my internet during a live chat session.

Responses

Again

Expert

 • 

25.8K Messages

6 m ago

@MarquisC 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  
ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @MarquisC, and thanks for posting to the Xfinity Forum to share your experience. This isn't the type of experience we want. I want to gather a few details and pass this information to my leadership. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address so I can access your account.  

New to the Community?

Start Here