1 Message
Arris SVG2482AC install no internet
Xfinity Internet & voice for seasonal rental. Using my own modem, brand new, Arris SVG2482AC.
Brought it to physical Xfinity store to confirm it was compatible; was told it was. After 3 days & countless hours between Xfinity, Arris Surfboard, community forums, online research, etc., I have WiFi, but no internet connection. I don’t understand, as I have Xfinity internet @ home, Xfinity provided modem, which is an Arris model TG1682G, same exact configuration front & back. What isn’t working or who can resolve- Xfinity or Arris Surfboard?
XfinityVianney
Official Employee
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2.1K Messages
11 months ago
Hi @user_rwlrcy,
Thank you for reaching out. I hope you are doing well. If you already rent an Xfinity Gateway, you'll likely need to add your new modem online. We'll also need to update the account so you are no longer charged for the gateway if you want to use your modem.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_1sebvm
1 Message
9 months ago
Same issue what was the resolution
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