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Arris surfboard SBG10 MAC address not recognized by Xfinity
I’ve been renting a modem from Xfinity and finally purchased my own. I bought a new Arris Surfboard SBG10 modem/router combo from Amazon. It was new in packaging. I tried to get the modem activated through the app and it never worked. I called a customer service line for help and they said their system didn’t recognize the MAC address of the modem and referred me to an in person store. The person at the store was totally useless and said she made a ticket for me but that was almost a week ago and I haven’t heard anything. I really don’t want to pay another month for the Xfinity modem rental. What should my next steps be? Thanks!
EG
Expert
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110K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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915 Messages
11 months ago
Hey there, @user_8u028s. What sort of error or issue did you run into when attempting to activate the modem through our Xfinity app?
Please also note that sending unsolicited peer to peer direct messages to myself or any other user is a direct violation of our forum guidelines. Once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so.
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