7 Messages
Arris S33 modem w/ Xfinity 1.2Gbps service
Just started using an Arris S33 modem for my Xfinity 1.2Gbps link. After reboot I get ~900Mbps downstream and ~6Mbps upstream. Hours later I am getting ~25Mbps downstream ~4Mbps upstream. I have checked the S33 cable signal levels and they look to be within expectations. Is there anything else I need to check before heading deeper into the Xfinity support forest?
XfinityTy
Official Employee
•
376 Messages
2 years ago
Hello @user_489160! Just to ensure that a download didn't get hung up, can you please disconnect the coaxial cable from your modem and unplug the power cord from its power source for about 1 minute, and then reconnect everything. Once the power cord and coaxial cable have been reconnected, can you please let me know if your issue persists?
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