Visitor
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1 Message
Arris G36
I also bought a brand new unit. I have ha problems ever since. They have ran new lines from pole to pole and pole to box and box to house. Still having issues. The last time was about a month ago and now being charged a hundred dollars from tech coming out and issue still not fixed. I am not happy. Ready to switch companies.
EG
Expert
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117.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
3 hours ago
Hello, @DJ-wantWifi-fixed sorry to hear you are having issues with your Internet service. Can you provide more details about what your internet has been doing? For example, is this a intermittent connection issue or is it running slow? Have you pulled the modem's logs and checked its RF signal levels? Speed test can be run at speedtest.xfinity.com.
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