Arlington VA Property Manager – Exterior Comcast Infrastructure Remediation Request Unanswered

I manage multiple rental properties in Arlington, Virginia. Several weeks ago I submitted a request through the Xfinity Communities/MDU property-management channel requesting a field inspection and remediation of Comcast-owned exterior boxes, coax, splitters and associated cabling. I have received no response.

This is not an individual subscriber service issue. The conditions affect common/exterior areas across managed properties and include improperly mounted or hanging enclosures, excessive unsecured cable loops, exposed equipment and apparently abandoned Comcast infrastructure.

I need assistance creating a local maintenance/outside-plant or construction work order and having it assigned to the appropriate Arlington-area field team. I have extensive photographs and a complete property/address schedule available.

Please have an Xfinity representative contact me so I can provide the property information privately.

Thank you.