Areal Cable removed

Hi. I have an ariel cable that crosses my property to a neighbors house that needs to removed. It does not follow property easements

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XfinityMartyR

Official Employee

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3.2K Messages

7 months ago

user_w0nchh Thank you for reaching out! We can open a request to our local teams to see if the line can be removed, or redirected. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_w0nchh

Visitor

•

4 Messages

I’ll try doing so now

7 months ago

0

U

user_w0nchh

Visitor

•

4 Messages

How do I access direct messaging

i don’t see a “direct messaging icon”

(edited)

7 months ago

0

XfinityAlfonso

Official Employee

•

2.5K Messages

user_w0nchh

you will need to sing into the Forums first with your Xfinity ID and password, and the icon is llocated in the top-right of the page.

(Full credit to @BruceW for this excellent explanation!)
Searching for "Xfinity Support" won't work. To send a
Peer to peer/ Private chat message
message to Xfinity Support:

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or
https://comca.st/3wjbsKk
•Click the "New message" (pencil and paper) icon

•The "To:" line prompts you to "Type the name of a person" . Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select
"Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

•Type your message in the text area near the bottom of the window

•Press Enter to send it
See
https://comca.st/2Uwyujs
for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

Customer Service

user_w0nchh

Areal Cable removed

XfinityMartyR

user_w0nchh

user_w0nchh

XfinityAlfonso

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